Q: Can I return my order?

ONLINE ORDER You may return or exchange most items within 14 days of shipment for a full refund or exchange for store credit if your ring arrives broken or was mislabeled , otherwise we do not accept returns. All returns and exchanges must be returned in the condition they were received. We will not accept returns for rings that you bought in the wrong size or rings you custom designed and did not end up liking. Custom and sale items cannot be returned or exchanged. For all returns and exchange questions email contact@gemstudio.com We'll notify you via e-mail of your refund once we've received and processed the returned item. Please allow 7-10 business days for the refund to reflect on your card or bank statement.

Q: When will I get my refund?

ONLINE Refunds typically take 5-10 business days. Depending on your bank's processing time and payment method. Once initiated, the refund is processed through our system and sent to your financial institution, which may take additional time to post. If you have any questions or concerns, please contact us for assistance.

Q: Boise, ID

Contact Our Meridian Studio 📍 3540 E Longwing Ln, Suite #110, Meridian, ID 83646 📞 (208) 923-8726 We're located in The Village at Meridian , near the fountain plaza . Look for us right next to Pressed and CycleBar . Walk-ins are welcome and we’ll do our best to accommodate you based on availability. Have questions or need assistance? Call the studio directly—our team is here to help!

Question 1

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Question 2

Can I return my order?

Accepted Answer

ONLINE ORDER

You may return or exchange most items within 14 days of shipment for a full refund or exchange for store credit if your ring arrives broken or was mislabeled, otherwise we do not accept returns. All returns and exchanges must be returned in the condition they were received. We will not accept returns for rings that you bought in the wrong size or rings you custom designed and did not end up liking. Custom and sale items cannot be returned or exchanged.

For all returns and exchange questions email contact@gemstudio.com

We'll notify you via e-mail of your refund once we've received and processed the returned item. Please allow 7-10 business days for the refund to reflect on your card or bank statement.

Question 3

Permanent Jewelry

Accepted Answer

Our permanent jewelry is the perfect mix of cute and timeless! With prices starting at just $65 and averaging around $75, you can create a piece that’s totally you without breaking the bank. Choose from dainty chains and adorable charms to design a custom-fitted accessory that stays with you forever—no clasps, no worries, just pure sparkle! Whether it’s a treat for yourself or a way to celebrate a special connection, we’re here to help you make it unforgettable. Let’s add a little shine to your life! ✨

Question 4

Can I modify my reservation?

Accepted Answer

You may modify your reservation at no charge if changes are made more than 24 hours before your scheduled appointment.

If you need assistance modifying or canceling a reservation, our customer support team is here to help. You can reach out to us through the chat feature on our website or by giving us a call at (385) 246-8491. We’re happy to assist you with any changes or questions regarding your booking!

Question 5

Gem Rewards

Accepted Answer

✨ Gem Rewards Program ✨
At Gem Studio, we love celebrating your creativity—and rewarding your loyalty! That’s why we created Gem Rewards, our exclusive in-studio loyalty program.

Here’s how it works:
💎 Earn 1 Gem Point for every $1 you spend—whether you're booking a workshop, designing permanent jewelry, or picking up your new favorite piece in studio.

💰 Once you earn 200 Gem Points, you’ll unlock a $15 reward that can be used in-studio only toward any eligible purchase or service.

Important Details:

Points are automatically tracked with every qualifying purchase—no sign-up required.
Rewards are only redeemable in-studio and cannot be used online.
Points never expire, and rewards can be used alongside most in-store promotions.

Whether you're a silversmithing regular, charm collector, or just love visiting our studio spaces, Gem Rewards makes every visit even sweeter.

You shop, you shine, we reward you. 💖

Question 6

When will I get my refund?

Accepted Answer

ONLINE

Refunds typically take 5-10 business days.

Depending on your bank's processing time and payment method. Once initiated, the refund is processed through our system and sent to your financial institution, which may take additional time to post. If you have any questions or concerns, please contact us for assistance.

Question 7

What is your shipping policy?

Accepted Answer

All pre-made ring orders will normally ship within 5 business days after order is placed. We do not ship on National Holidays, or weekends, so if you place an order on a holiday or after 10 am on Friday, it will be shipped the following Business day.

Shipping generally takes 7-10 business days.

Question 8

Product Care

Accepted Answer

All Jewelry should be:

1.) Stored in a cool, dry place
Keep your jewelry in a tarnish-proof cloth, airtight bag, or jewelry box. If the climate is humid, you can put a small packet of desiccant crystals in the storage area

2.) Remove before cleaning or washing

Take off your sterling silver jewelry before doing household chores, as sulfur-rich substances like sweat, household cleaners, and chlorinated water can cause corrosion 3.) Clean with a soft cloth
Gently polish your jewelry with a soft microfiber cloth.
Clean with dish soap
For deeper cleaning, use a soft-bristle toothbrush and warm water with mild dish soap.Rinse with lukewarm water and dry with a clean cloth.

Question 9

Boise, ID

Accepted Answer

Contact Our Meridian Studio
📍 3540 E Longwing Ln, Suite #110, Meridian, ID 83646
📞 (208) 923-8726

We're located in The Village at Meridian, near the fountain plaza. Look for us right next to Pressed and CycleBar.

Walk-ins are welcome and we’ll do our best to accommodate you based on availability.
Have questions or need assistance? Call the studio directly—our team is here to help!

Question 10

Can I cancel my reservation?

Accepted Answer

You may cancel your reservation at no charge if changes are made more than 24 hours before your scheduled appointment. However, if you cancel within 24 hours of the scheduled time, a $20 cancellation fee will apply. Additionally, if you do not show up for your appointment without prior notice, a $20 fee will be charged per seat booked. We appreciate your understanding, as these policies allow us to accommodate all clients and maintain a smooth scheduling process.

If you need assistance modifying or canceling a reservation, our customer support team is here to help. You can reach out to us through the chat feature on our website or by giving us a call at (385) 246-8491. We’re happy to assist you with any changes or questions regarding your booking!

Question 11

Charm Workshop

Accepted Answer

With prices starting at just $35, we offer an extensive selection of charms, beads, and materials to suit every style and budget. Whether you're looking to craft a one-of-a-kind bracelet, necklace, or keychain, our workshop is the perfect place to let your creativity shine. From minimalist designs to bold statement pieces, the possibilities are endless. Gather your friends, pick your favorite charms, and let’s make something special together! ✨

Question 12

Do you accept walk-ins?

Accepted Answer

We love welcoming you into our studios! Most of our locations accept walk-ins on a first-come, first-served basis, depending on availability. However, our Provo, Park City, and St. George studios require appointments in advance due to limited staffing and high demand.

If you're hoping to visit one of these appointment-only locations or need assistance outside of our regular booking hours, we recommend contacting the studio directly. Our team will do their best to find a time that works for both you and our artists.

To reach a specific studio, visit our Studio Directory for contact info and availability.

We can’t wait to create with you!

Question 13

Can I edit or add anything to my order?

Accepted Answer

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Question 14

How can I speak to someone?

Accepted Answer

We would love to hear from you! Live chat with us on our website or give

us a call at (385) 246-8491

Question 15

Can I bring my own stone?

Accepted Answer

We will only work on cabochon cut gemstones and our team will have to inspect the stone to ensure that we think we can work with it since we've had MANY experiences with outside stones cracking, crumbling etc.

We will not take the risk of working with any stones that are important to you or have been passed down through your family due to the high risk of damage throughout the jewelry creation process. If we determine that we can use it, a $15 stone setting fee will be applied.

Question 16

Gilbert, AZ

Accepted Answer

Contact Our Gilbert Studio
📍 2174 E Williams Field Rd, Suite #116, Gilbert, AZ 85295
📞 (520) 980-9663

You'll find us in SanTan Village, located near the Splash Pad and Play Area—a perfect stop for a fun and creative outing!

Walk-ins are welcome and we’re happy to accommodate you based on availability. If you’d prefer to plan ahead or have any questions, feel free to give us a call—our team is here to help!

Question 17

Is rose gold an option?

Accepted Answer

We currently offer two chain styles for permanent jewelry: the Rolo and the Paper Clip chain. Please note that these are Rose Gold Filled, not 10kt or 14kt Rose Gold.

Question 18

Gem Workshop

Accepted Answer

Create your own stunning silver jewelry in our silversmithing workshop! With pricing from $75 to $200, you can craft anything from simple rings to intricate designs. Perfect for all skill levels, this hands-on experience lets you bring your vision to life with expert guidance and quality materials. Let’s make something truly special! ✨

Question 19

My order was marked delivered but it’s not here.

Accepted Answer

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

Question 20

How do I remove myself from the mailing list/newsletter?

Accepted Answer

To unsubscribe from texts respond STOP to any promotion you receive. To unsubscribe from emails you can click the unsubscribe link at the bottom of the email.

Question 21

What if my stone falls out?

Accepted Answer

We have a 30 day manufacture defect guarantee, so within the 30 day period please bring your jewelry back to us to help reset.

Question 22

Irvine, CA

Accepted Answer

Contact Our Irvine Studio
📍 862 Spectrum Center Drive, Irvine, CA 92618
📞 (949) 284-4394

⭐ Our newest studio at Irvine Spectrum Center is now open! You can find us near the heart of the shopping center—come stop by and say hi!

Walk-ins are welcome, and we’ll do our best to accommodate you based on availability.
Have questions or want to plan ahead? Give us a call—our team is happy to help!

Question 23

Do you ship worldwide?

Accepted Answer

At this time, we only ship within the United States.

Question 24

What types of jewelry can I make?

Accepted Answer

At Gem Studio, you can create a variety of custom, handcrafted jewelry pieces. These typically include:

Rings – Design and craft your own unique rings using various metals and stones.
Necklaces – Create personalized pendants or chain necklaces.
Bracelets – Craft custom bracelets, including options for permanent jewelry.
Earrings – Design one-of-a-kind earrings to match your style.
Permanent Jewelry – Create custom permanent chains like bracelets, anklets, or necklaces that are welded on for a seamless look.

Each piece is made under expert guidance, allowing you to bring your creative vision to life!

Question 25

Are you hiring?

Accepted Answer

For all hiring-related inquiries:

If you’re interested in studio staffing opportunities, please contact the studio location directly for the most up-to-date info on availability and hiring needs.

For all HQ roles or general hiring questions, please email us at contact@gemstudio.com. We’re happy to answer any questions about current opportunities or the application process.

You can also find all open roles and updates on our website HERE. We encourage you to check the page regularly for the latest openings and join our team!

Question 26

How do I track my order?

Accepted Answer

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

After placing your order, you can click the tracking number link in the email or track your order on our website.

Question 27

Are there age restrictions?

Accepted Answer

No―We often have kids under 13, adults over 65, and everyone in between. (If someone in your party wears reading glasses, please remind them to bring them)

Question 28

Do you sell gift cards?

Accepted Answer

Searching for the perfect gift? Look no further!

Our gift cards are the sweetest way to share a fun and creative experience with someone you love. The best part? They never expire! Whether it’s for a birthday, anniversary, or just because, our gift cards let your loved ones pick the perfect time to join in on the fun. Head to our website and give the gift of unforgettable memories today!

Question 29

Park City, UT

Accepted Answer

Contact Our Park City Studio
📍 509 S Main Street, Park City, UT 84060
📞 (385) 685-6017

You'll find us in the Prospect Building, right by Pink Elephant and Land Juicery. We’re located up the stairs—please note, this location is not wheelchair accessible.

This studio operates by appointment only, so please book in advance. Have questions or need help scheduling? Give us a call—our team is happy to assist you!

Question 30

How many seats should I book for our workshop?

Accepted Answer

When booking a workshop, please ensure you reserve spots for the total number of people who will be attending. This helps us prepare the space, materials, and experience for everyone in your group. Whether you're coming solo, with a friend, or as part of a larger group, booking for the correct number of attendees ensures we can accommodate everyone comfortably and provide the best possible workshop experience.

We accommodate anywhere from a solo booking, all the way up to private bookings of 40+.

Question 31

Provo, UT

Accepted Answer

Contact Our Provo Studio
📍 9 North University Ave, Provo, UT 84601
📞 (385) 243-2652

We’re located in downtown Provo, right on the corner of University Avenue and Center Street—a charming spot in the heart of the city.

Please note, this location is by appointment only and does not accept walk-ins. Be sure to book in advance to reserve your spot.
Have questions or need help scheduling? Give us a call—our team is happy to assist!

Question 32

What is your workshop availability?

Accepted Answer

All available openings for scheduling can be found on our website HERE. If you’re having difficulty finding a time or day that works for your schedule, our customer support team is here to help. Feel free to give us a call at (385) 246-8491, and we’ll do our best to assist you in finding a time that works perfectly for you.

Question 33

Salt Lake City, UT

Accepted Answer

Contact Our Salt Lake City Studio
📍 50 S Main Street, Suite #103, Salt Lake City, UT 84101
📞 (385) 324-7578

You’ll find us in City Creek Center, located right next to Nordstrom and Louis Vuitton—a perfect spot for a stylish and creative stop.

Walk-ins are welcome, and we’ll do our best to accommodate you based on availability.
Have questions or want to plan ahead? Give us a call—our team is here to help!

Question 34

Are your workshops by appointment, or walk in?

Accepted Answer

We are currently offering workshops by appointment only to provide a more personalized and tailored experience for each individual or group. This allows us to fully focus on your unique needs and create a space that’s supportive and enriching for your journey.

To schedule your session please book HERE or to inquire about availability, please reach out directly via our chat feature or call us directly at (385) 246-8491

Question 35

St. George, UT

Accepted Answer

Contact Our St. George Studio
📍 76 West Tabernacle Street, St. George, UT 84770
📞 (435) 246-4320

We’re located in the far back corner of Green Gate Village, right in front of the fountain and next to Scout & Cloth—a hidden gem in a charming historic spot.

This location is by appointment only and does not accept walk-ins, so be sure to book ahead.
Need help scheduling or have questions? Give us a call—our team is happy to assist!

Question 36

Do you offer group pricing?

Accepted Answer

For groups of 8+, we offer special packaging.

We have hosted thousands of corporate events, big family/friend get-togethers, birthday parties, bachelorette parties, bridal showers, and so much more.

Question 37

Is there a warranty for jewelry made in studio?

Accepted Answer

The Gem Studio offers a limited 30-day warranty if the product arrives with any defects in materials or craftsmanship. If you encounter any issues with your ring, The Gem Studio will repair or replace your ring after inspection at our discretion. This warranty excludes everyday wear and tear, such as dropping your ring, hitting or scratching it on other objects.

For all resizing needs, we offer a 30 day warranty. Any resizing that falls after this time frame we charge a $30-$40 charge depending on the type of band the piece is made with.

Question 38

Waikiki, HI

Accepted Answer

Contact Our Waikiki Studio
📍 2330 Kalākaua Ave, Suite #105, Honolulu, HI 96815
📞 (858) 391-4749

We’re located in the International Marketplace—take the elevator to Level 1 and find us right between Oliver Peoples and Rolex, in front of the beautiful banyan tree.

We validate parking for the International Marketplace garage.
Walk-ins are welcome, and we’ll do our best to accommodate you based on availability.
Need help or have questions? Give us a call—our team is happy to assist!

Question 39

Am I able to book a workshop for someone and join them without making anything?

Accepted Answer

Yes! You’re welcome to book a workshop for someone and join them as an observer without making anything yourself.

Book a Workshop